Technology Support

Public Workstations

The library has a total of fifty-seven workstations located on the first floor, including thirty-nine Dell computers and eighteen Apple computers.

The computers are for use by students, staff, faculty and the general public. Priority will be given to members of the medical school community. All computers require a login to use. Members of the medical school community should use their network account; members of the public should use the login details posted next to the workstation.

Specialized Workstations

  • Eight Clinical (UMMHC) Computers
  • Two scanning stations
  • One accessible workstation
  • Two TV/DVD/VCR Combos for viewing audiovisual materials

Library Classroom

The library has one computer classroom containing:

  • One instructor workstation
  • Seventeen student workstations
  • Overhead projector
  • Laptop connection
  • White board

When the classroom is not in use for library instruction, the computers are available as public workstations.

Software on Public Workstations

All library workstations are equipped with Microsoft® Office Products. A list of additional library-supported applications is included below. All library computers are numbered. If there is not a specific computer listed please consult the key.

  • All numbers refer to workstation numbers
  • Numbers beginning with 4 are located in the computer classroom
  • Numbers beginning with 5 are located in northeast corner of the library first floor
Software TitleComputer
Adobe Photoshop114
CN3D Viewing Software400s
EndNote (Macintosh)EndNote X7 on 137
EndNote (Windows)EndNote X7 on 127
FRED (USMLE 1 practice test)129
GraphPad Prism510, 511, 512, 513, 514
iWork (Numbers, Pages, and Keynote)All Macs
Respondus LockDown Browser512
Rosetta Stone (English Level 1 & 2 Compatible)412-415
Rosetta Stone (Español Level 1 & 2 Compatible)416
SAS510, 511, 512, 513, 514
SPSS510, 511, 512, 513, 514

Scanning Documents in the Library

The library has two scanning workstations available for public use:

  • Epson Perfection 4990
  • HP Scan Jet 8250

The scanning stations are equipped with the Adobe Creative Suite, including Photoshop 7.0. At these scanning stations, users can scan documents or create original images, as well as convert documents to PDF format. Disc-burning capability is also available at these stations. "How-to" documents are available for each type of scanner.

Photocopying and Printing in the Library

  • How much does printing and photocopying cost?
    One-sided, black and white photocopying on 8.5" x 11" paper is $.20/sheet. We are trying to keep the cost we extend to the UMass community at an absolute minimum.
  • How do I pay for my printing and photocopying?
    You must purchase a Copy Data card from the dispenser located on the first floor of the library.
  • How do I purchase new Copy Data cards?
    • In Library Purchase - 1st Floor Dispenser: A credit card or $1 bill is required to purchase a card with $.60 value (the card itself costs $.40).
    • Additional value can be added to cards using $1, $5, $10, or $20 bills.
    • Please contact the library if you wish to order Copy Data cards directly or order in bulk.
  • Once I have a card from the dispenser, or one ordered directly from Copy Data, may I add value to it?
    Yes, value can be added at the dispensers in the library using cash or credit cards, but no receipt will be given.
  • Can I use the same copy card that I use for photocopies and printing?
    Yes, the Copy Data card can be used for both photocopying and printing.
  • How do I print?
    Printing instructions
    If you encounter problems, visit the Library Service Point (LSP).
  • Where are the printers and photocopier?
    Two printers and a photocopier are located on the 1st floor of the library.
  • What happens if the printer or photocopier malfunctions while I'm using it?
    Inform library staff at the LSP, who will immediately contact a Copy Data technician. The equipment will be repaired as soon as possible.
  • What if a machine causes me to lose cash or value on my copy card, or my card ceases to function while I am printing?
    Report the loss to LSP staff immediately.
  • What happens if I make a mistake?
    There are several opportunities to cancel a print job during the printing process:
    • If, after you've sent a job to the Print Release Station you decide you don't want it, you don't have to do anything. Print jobs left unclaimed in the Print Release Station's print queue are deleted.
    • If, once you're logged in at the Print Release Station you decide that you don't want a print job, you can click Logout to return to the Login screen and cancel your session.
    • Copy Data does not offer refunds on print jobs mistakenly sent to a printer from the Print Release Station. To ensure that you get what you expect when printing, please use the Print Preview function available on most browsers and desktop software.

Wireless Access and Signal Strength

Wireless Access

Wireless access is available through the UMMS, ummhc@umw, UMASSMED-GUEST, and eduroam wireless networks.

  • To access the UMMS or ummhc@umw wireless networks, you must have a Medical School or Clinical (UMMHC) system network account. Through these networks, University students, faculty and staff will receive robust access to internal UMMS network resources.
  • The UMASSMED-GUEST wireless network provides non-encrypted internet access for guests. The guest network is separate from the UMMS or UMW networks and firewalled to protect school resources. This network is intended for guests of the medical school only.
  • Visitors from participating EDUROAM institutions may use the eduroam network by logging in with their respective institution’s credentials.

More information on the UMass Medical School's wireless network can be found at:

More information on Memorial's wireless networks can be found at: Services/WiFi Access/Pages/Default.aspx

Signal Strength

Due to the access point locations, book stacks, and thick library walls, signal strength is the strongest on the library's first floor. The signal is the weakest on the second and third floors along the outer walls. If you are experiencing problems with the wireless network, please report the problem to the library staff.

Charging Devices

Please ask a library staff member at the desk if you would like to borrow a charger for your laptop or mobile phone.

The library has Apple 30-pin USB cables and chargers for iPhone, iPod Touch, and iPad (larger, older type connector). We also have 8-pin lightning USB cables (smaller, newer type connector.)

In addition, we have a variety of chargers for mobile phones, Dell laptops, and other laptops. Due to the wide variation of connections on mobile phones and laptops, we cannot guarantee we have a charger for your specific device.

UMMS IT Portal

The UMMS IT portal is your one-stop shop for submitting Help Desk tickets, requesting help with accounts, and browsing the IT knowledge Base for information on the many applications and systems available at UMMS.