Self-Service Team (2010)

Members

Jane Fama (Champion), Kerry Mayotte (Lead), Len Levin, Mary Piorun, Susan Skoog

Charge

The Self-Service Team is to identify LSL services which could be transformed from mediated services to unmediated services in order to free staff resources for other projects/tasks. The team will address both process and security issues associated with each identified service. Topics to address include, but are not limited to, the following:

• security of collections, equipment, and staff work areas
• staffing
• accessing collections:
  • reserve collection
    • location
    • electronic reserves
    • faculty copies
    • equipment
  • book and journal collection
  • RBR
  • self-checkout

The team is to compile its findings in a report to the Management Team, which will include recommendations as to which services could be transformed and what resources would be necessary for the change.

Final Report Due: January 4, 2011