Customer Service Team (1999-2000)

Members

Mary Ann Slocomb (Chair), Deb Dulmaine-Coonan (Champion), Nancy Boucher, James Comes, Javier Crespo, Jean Hearns, Paul Julian, Roger Kerr, Kerry Mayotte

Charge

To investigate and recommend ways to serve customers effectively, efficiently and with quality. Projects for the year include: stack maintenance and shelving issues; work with Outreach Team on signage; analyze results of the user survey and recommend services in response to user needs; determine content for the information kiosk(s).

Reports

Kiosk Development and Content Report to Library Management Team (26 April 2000)
Stacks Maintenance Progress Report to Library Management Team (10 August 2000)