Continuous Process Improvement Teams--Access Services: Lost Books (2004)

Members

Kerry Mayotte (Chair), Vivian Frempong, Jean Hearns, Amanda Noe, Kim Ossene, Lisa Palmer

Charge

The team is asked to review current policies and procedures for handling lost books, including overdues, fines and fees, and replacement. The goal is to recommend a comprehensive policy/procedure that will result in reducing the lost book rate by 50%. (This team will include a representative from Technical Services.)