Continuous Process Improvement Teams--Access Services: Document Delivery (2003-2004)
Jane Fama (Chair), Donna Berryman, Matt Clark, Spiro Efstathiou, John Hemenway
The purpose of this team is to investigate ways to streamline work processes and improve systems within the Interlibrary Borrowing/Document Delivery units of the Access Services Department. The goal is to decrease turnaround time, speed up delivery of articles to requesters and reduce delivery costs. The team will produce a report with recommendations to the staff at the January retreat.