Employment Opportunities

Interlibrary Loan Supervisor

• Plans and manages the daily operations of Interlibrary Loan (ILL), including borrowing, lending, and loansome doc. Monitors workflow, assigns individual duties, and develops training programs for staff.
• Evaluates performance of ILL staff.
• Fosters a teamwork atmosphere conducive to learning, productivity, and job satisfaction.
• Investigates technological options that streamline and enhance ILL services.
• Continually evaluates department operations and services for cost savings and turnaround time efficiencies. Initiates changes to improve effectiveness.
• Assists Associate Director, Access Services with strategic planning and policy development for ILL.
• Coordinates new initiatives such as, but not limited to, Docline ISO and Rapid Article Delivery implementations.
• Develops internal policy and procedure documentation.
• Develops ILL service content for Library's website.
• Maintains appropriate statistics. Prepares and submits data for various studies and reporting agencies such as BLC, AAHSL, IPEDS, CMRLS, etc. Prepares oral and written reports as needed.
• Gathers, organizes, and presents management with information for assessment of program efficiency and effectiveness.
• Handles copyright for ILL.
• Represents the Library in committees and organizations related to the duties and responsibilities of ILL.
• Participates in and leads Library teams, committees, and task forces.
• Other duties as assigned.

• Masters degree in library science from an ALA accredited program required.
• At least one year's experience in a library required. Successful supervisory experience, with a commitment to mentoring, training, and developing staff, preferred.
• Experience in interlibrary loan or other customer service unit of a library preferred.
• Familiarity with integrated library systems; Endeavor's Voyager preferred.
• Experience with OCLC, DOCLINE, and Rapid a plus.
• Experience with an ILL tracking system, ILLiad in particular, a plus.
• Demonstrated facility with Word, Excel, and PowerPoint. Experience with Access a plus.
• Working knowledge of databases such as Worldcat and PubMed.
• Proven commitment to customer service.
• Excellent interpersonal skills and managerial skills.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Flexibility; initiative; problem solving skills; time management skills.
• Ability to meet deadlines.
• Ability to plan and implement services.
• Working knowledge of current computer technologies in libraries. Ability to apply innovative technology solutions in a library environment.
• Ability to work independently and to contribute positively to a team environment required.
• Ability to work effectively under pressure in a rapidly changing environment.
• Familiarity with current trends in library and information management.
• Commitment to professional growth.